Return and Refund Policy

Koslig

https://koslig.co.uk/
Address: 238 Crescent House, Golden Lane Estate, London EC1Y 0SL, United Kingdom

E-mail: info@koslig.co.uk
Tel: +447449624157

 

30-Day Easy Returns

At Koslig, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is straightforward, and our support team will assist you.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): The customer is responsible for the return delivery cost if the item is no longer wanted, but it must be returned in the same condition it was received. Refunds will be issued once the item is received back and inspected.

How to Return an Item

  1. Contact Us: Email us at info@koslig.co.uk or use our online return form to initiate a return authorization.
  2. Return Instructions: We will email you a return authorization and step-by-step instructions on how to return your item(s).
  3. Pack & Ship: Carefully package the item in the original packaging, including all accessories and documentation.
  4. Shipping Label: Attach the return label provided by us to your package.
  5. Shipment: Drop off the package at the nearest shipping carrier location as per the instructions in the authorization email.

Refund Process

  1. Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  2. Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These items will be clearly marked as non-returnable in the product description.

Need More Information?

If you have any questions or need assistance, feel free to contact our support services at info@koslig.co.uk.

9. Contact Information

Kaybury Limited
238 Crescent House
Golden Lane Estate
London EC1Y 0SL
United Kingdom

E-mail: info@koslig.co.uk

Tel: +44 7449 624157

Company Number: 14856603

Business Hours (GMT):
Monday to Saturday: 08:00 AM to 6:00 PM
Sunday: 10:00 AM to 04:00 PM

Thank you for shopping with Koslig. We appreciate your business!